Privacy policy

Last updated: April 8, 2026

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Terms

April 5, 2026

Payment & Shipping

At Noor Arte, we are committed to providing a secure, transparent, and reliable shopping experience for our customers worldwide.

Pricing and Currency

All prices displayed on our website are listed in USD unless otherwise stated. As Noor Arte is a Canadian registered company, all transactions are processed in accordance with applicable Canadian commercial standards and regulations.

Any applicable taxes, duties, customs fees, or import charges imposed by the destination country are the responsibility of the customer unless explicitly stated otherwise at checkout.

Shipping Delays and Force Majeure

Noor Arte is not responsible for delays in delivery once an order has been dispatched and handed over to the shipping carrier. Delivery timelines are estimates only and are not guaranteed.

Customers acknowledge that delays may occur due to circumstances beyond our control, including but not limited to war, armed conflict, political instability, fuel shortages, transportation disruptions, customs delays, carrier service interruptions, strikes, natural events, or other force majeure conditions.

Such delays do not constitute grounds for cancellation, refund, chargeback, or compensation.

Payment Methods

We offer secure payment processing through trusted payment providers. Accepted payment methods may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other payment methods displayed at checkout.

All payments are processed through secure, encrypted systems. Noor Arte does not store your full payment information on its servers.

Order Processing Time

For in stock items, orders are generally processed and prepared for shipment within 2 to 5 business days after payment confirmation.

Please note that business days mean Monday through Friday, excluding public holidays.

For made to order, limited production, custom, or special items, processing times may be longer. In such cases, the estimated timeline will be communicated on the relevant product page or directly to the customer where applicable.

Shipping Methods

We ship internationally using reliable postal and courier services. Shipping methods may vary depending on the destination, parcel size, product category, and service availability.

All eligible shipments include tracking, unless otherwise stated.

Estimated Delivery Times

Estimated delivery times begin after dispatch, not from the date of order placement.

Typical delivery windows are as follows:

Canada and United States: approximately 7 to 12 business days

Europe: approximately 5 to 12 business days

Rest of the world: approximately 7 to 20 business days

These delivery estimates are not guaranteed and may vary due to customs procedures, carrier delays, seasonal demand, weather conditions, political disruptions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated based on the nature of the product, package size, destination, and shipping method. The final shipping cost will be shown at checkout where applicable.

For certain destinations or product categories, shipping rates may vary significantly due to dimensional weight, customs handling, insurance requirements, or fragile packaging standards.

Customs, Duties, and Import Charges

For international orders, customers are solely responsible for any customs duties, import taxes, brokerage fees, or related charges imposed by their local authorities, unless explicitly stated otherwise at checkout.

Noor Arte is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate. Noor Arte is not responsible for delivery issues, delays, or losses resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If a parcel is returned to us due to an address issue, refusal of delivery, or failure to clear customs, reshipping costs will be the responsibility of the customer.

Lost, Delayed, or Damaged Shipments

Once an order has been handed over to the shipping carrier, delivery is under the carrier’s responsibility. However, if a shipment appears lost or significantly delayed, we will reasonably assist the customer in opening a claim or investigation with the carrier where possible.

Noor Arte is not liable for delays caused by shipping carriers, customs authorities, strikes, force majeure events, or other external factors beyond our control.

Shipping Delays and Force Majeure

Noor Arte is not responsible for delays in delivery once an order has been dispatched and handed over to the shipping carrier. Delivery timelines are estimates only and are not guaranteed.

Such delays do not constitute grounds for cancellation, refund, chargeback, or compensation.

Return & Refund Policy

At Noor Arte, we take great care in preparing and shipping every order. Due to the nature of our products, our return and refund policy is limited and strictly governed by the conditions below.

Return Window

Any return request must be submitted within 7 days of delivery.

To request a return, customers must contact us by email at:

Noor.arte.shop@gmail.com

The return request must include the order number, the reason for the request, and any relevant supporting information.

General Return Conditions

Returned items must be unused, unworn, in their original condition, in their original packaging, and complete with all tags, inserts, and accessories.

Any item returned in a condition different from how it was originally delivered may be refused.

Refund Eligibility

Refunds are only issued if the delivered product does not match the original order and the mistake was made by Noor Arte.

For example, if a customer orders earrings and receives a necklace instead, and the error is clearly attributable to us, Noor Arte will fully cover and resolve the issue.

In such cases, we will, at our discretion, issue a full refund, provide a replacement, or cover the correction of the order at no additional cost to the customer.

Non Refundable Situations

Refunds will not be granted in cases including, but not limited to, the following:

the customer changes their mind after purchase

the customer no longer wants the item

the customer ordered the wrong item, size, variation, or style

dissatisfaction based on personal preference rather than objective order error

minor differences in color or appearance caused by screen settings, photography lighting, or handcrafted variation

delays caused by shipping carriers or customs

refusal to pay customs duties, taxes, or import fees

failure to provide a correct shipping address

No Refunds for Shipping Delays

Refunds are not available for delays caused by postal services, shipping carriers, customs procedures, war related disruptions, fuel shortages, or other external circumstances beyond Noor Arte’s control.

Even in cases where delivery is delayed due to extraordinary conditions, including conflict related or logistical disruptions, such delay alone shall not entitle the customer to a refund.

Return Shipping Costs

Unless the return is approved due to a confirmed order mismatch caused by Noor Arte, all return shipping costs are the responsibility of the customer.

If Noor Arte confirms that the error was made by us, we will cover the cost associated with resolving that specific issue.

Damaged or Defective Items

If a customer believes that an item arrived damaged or defective, the customer must notify us within 3 days of delivery by emailing:

Noor.arte.shop@gmail.com

Any such claim must include clear proof that the item arrived in a defective or damaged condition. This proof must include appropriate supporting evidence, such as clear photographs of the item, photographs of the packaging, photographs showing the shipping label where relevant, and a concise written explanation of the issue.

Noor Arte reserves the right to review all submitted evidence before approving or rejecting the claim.

Claims submitted after the 3 day notification period may be denied.

No Refunds for Shipping Delays

Even in cases where delivery is delayed due to extraordinary conditions, including conflict related or logistical disruptions, such delay alone shall not entitle the customer to a refund.

Items Not Eligible for Return or Refund

The following items are not eligible for return, refund, or exchange unless they were incorrectly fulfilled by Noor Arte:

custom made items

made to order items

personalized items

special order products

limited edition pieces explicitly marked as final sale

discounted or sale items

gift cards, where applicable

Exchanges

We do not guarantee direct exchanges. If an exchange is exceptionally approved by Noor Arte, it will be handled only at our discretion and subject to product availability.

Inspection and Resolution

All returned items and submitted claims are subject to inspection upon receipt or review. Noor Arte reserves the right to determine whether the reported issue qualifies for refund, replacement, repair, store credit, or rejection of the claim, based on the evidence and the circumstances of the case.

Contact

For all return, refund, and defect related matters, please contact:

Noor.arte.shop@gmail.com

Noor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Noor is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at noor.arte.shop@gmail.com or contact us at 7 Bishop Avenue, 505, North York, ON, M2M 4J4, CA For the purpose of applicable data protection laws, we are the data controller of your personal information.