Refund policy
Return & Refund Policy
Return & Refund Policy
At Noor Arte, we take great care in preparing and shipping every order. Due to the nature of our products, our return and refund policy is limited and strictly governed by the conditions below.
Return Window
Any return request must be submitted within 7 days of delivery.
To request a return, customers must contact us by email at:
The return request must include the order number, the reason for the request, and any relevant supporting information.
General Return Conditions
Returned items must be unused, unworn, in their original condition, in their original packaging, and complete with all tags, inserts, and accessories.
Any item returned in a condition different from how it was originally delivered may be refused.
Refund Eligibility
Refunds are only issued if the delivered product does not match the original order and the mistake was made by Noor Arte.
For example, if a customer orders earrings and receives a necklace instead, and the error is clearly attributable to us, Noor Arte will fully cover and resolve the issue.
In such cases, we will, at our discretion, issue a full refund, provide a replacement, or cover the correction of the order at no additional cost to the customer.
Non Refundable Situations
Refunds will not be granted in cases including, but not limited to, the following:
the customer changes their mind after purchase
the customer no longer wants the item
the customer ordered the wrong item, size, variation, or style
dissatisfaction based on personal preference rather than objective order error
minor differences in color or appearance caused by screen settings, photography lighting, or handcrafted variation
delays caused by shipping carriers or customs
refusal to pay customs duties, taxes, or import fees
failure to provide a correct shipping address
No Refunds for Shipping Delays
Refunds are not available for delays caused by postal services, shipping carriers, customs procedures, war related disruptions, fuel shortages, or other external circumstances beyond Noor Arte’s control.
Even in cases where delivery is delayed due to extraordinary conditions, including conflict related or logistical disruptions, such delay alone shall not entitle the customer to a refund.
Return Shipping Costs
Unless the return is approved due to a confirmed order mismatch caused by Noor Arte, all return shipping costs are the responsibility of the customer.
If Noor Arte confirms that the error was made by us, we will cover the cost associated with resolving that specific issue.
Damaged or Defective Items
If a customer believes that an item arrived damaged or defective, the customer must notify us within 3 days of delivery by emailing:
Any such claim must include clear proof that the item arrived in a defective or damaged condition. This proof must include appropriate supporting evidence, such as clear photographs of the item, photographs of the packaging, photographs showing the shipping label where relevant, and a concise written explanation of the issue.
Noor Arte reserves the right to review all submitted evidence before approving or rejecting the claim.
Claims submitted after the 3 day notification period may be denied.
No Refunds for Shipping Delays
Refunds are not available for delays caused by postal services, shipping carriers, customs procedures, war related disruptions, fuel shortages, or other external circumstances beyond Noor Arte’s control.
Even in cases where delivery is delayed due to extraordinary conditions, including conflict related or logistical disruptions, such delay alone shall not entitle the customer to a refund.
Items Not Eligible for Return or Refund
The following items are not eligible for return, refund, or exchange unless they were incorrectly fulfilled by Noor Arte:
custom made items
made to order items
personalized items
special order products
limited edition pieces explicitly marked as final sale
discounted or sale items
gift cards, where applicable
Exchanges
We do not guarantee direct exchanges. If an exchange is exceptionally approved by Noor Arte, it will be handled only at our discretion and subject to product availability.
Inspection and Resolution
All returned items and submitted claims are subject to inspection upon receipt or review. Noor Arte reserves the right to determine whether the reported issue qualifies for refund, replacement, repair, store credit, or rejection of the claim, based on the evidence and the circumstances of the case.